Returns & Exchanges
At Willow Park Wines & Spirits, we strive for excellence in every bottle, but we understand that tastes vary or defects can occur. We offer a 30-day return policy for unopened products and a quality guarantee for any corked or spoiled items to ensure your total satisfaction.
Verify Eligibility
Ensure the product is unopened, in its original packaging, and accompanied by a valid receipt within 30 days of the purchase date.
Contact Customer Care
Email our support team or visit our retail location to initiate your return; if the wine is corked, please keep the bottle and contents for inspection.
Secure Packaging
Carefully pack your items using original shipping materials or protective wine carriers to prevent breakage during the return transit.
Receive Refund or Credit
Once our sommeliers verify the condition of the return, we will issue a full refund to your original payment method or provide store credit for future selections.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing